I applaud this article. In March 2006, I flew from JFK to Sao Paolo en route to a vacation in Buenos Aires, Argentina. Rather than pay $200 more to fly direct on American or United, I elected to fly Varig, then Brazil's largest native carrier. Rushing to JFK for my evening flight, I arrived to discover that it had been "delayed" 12 hours, meaning that it would instead be leaving at 7am the next morning: effectively burning the first entire day of my trip. after waiting in line for two hours to see about alternative booking options from the two agents they made available, I, by some incredible stroke of good fortune, happened to arrive at the table just as they were learning that one final seat (in business class!) has become available on American's flight to Sao Paolo. I would then catch my Varig connection to Bs As.
Great, right? Wrong. Upon arrival in Sao Paolo, I learned that my flight was delayed for an unknown amount of time. I'd have gone to the gate for more information, but my flight wasn't even listed on the status monitor. Eventually it was, but there was no indication of delay, even though it was two hours beyond the scheduled flight time. Five hours later we boarded a hot, cramped aircraft. I will not complain about the conditions, because I'm 6'4", and other airlines I've flown (like the now-defunct LAPA or Iberia) simply aren't built for people my size. At least they served complimentary Campari.
A week later, it was time to return to New York, and I arrived at the Buenos Aires airport three hours early, despite the fact that my favorite college basketball team was playing for a spot in the Sweet Sixteen that afternoon. Friends of mine with a later scheduled flight went to watch the game while I went to the airport. Not-so-incredibly enough, I arrived at Varig's gate to learn that my flight to Sao Paolo was delayed. Fortunately, it was minor this time, and we boarded about an hour late.
But that couldn't be the end. Once again I found myself in the middle seat of three as the temperature got continually hotter. Worse, there was this annoying, disconcerting, and persistent noise that sounded like an ignition trying to turn over. After 30 minutes sitting in our seats, without having moved from the gate, they told us: there was an electrical problem they were trying to fix, and we should be patient while they went to work. Another hour went by, as everyone started to sweat. No news, until the pilot again came on and explained: we would be de-planing, the problem could not be fixed.
But they refused to cancel the flight, and continued the attempts at repair. Eventually they announced that the flight would make it out, and that re-boarding would take place within 20 minutes. But I had a new problem: it was looking highly doubtful that I'd make my connection, in which case I'd be stuck in Sao Paolo overnight, without a Brazilian visa, which is required of Americans to enter the country. Rumors existed of temporary one-night passes given by Sao Paolo customs for stranded passengers, but I was not about to rely on those. So I begged. I pleaded. I implored. Was there anything else they could do? Could I skip their flight and be placed on something else? Finally, a female employee took pity on me. She agreed that I should not board the flight to Sao Paolo, and promised to look into alternatives.
(By this time of course, my friends had seen our team pull off a tournament upset and advance, and they laughed to find me still in the international terminal.) An hour after my flight had left, i was rebooked (mercifully) on a United flight direct from Buenos Aires to Washington Dulles, with a connection there to New York. So should have ended the saga.
But it didn't. Varig had never bothered to take my bag off the plane, so it went to Sao Paolo without me. Worse, it never got placed on any of the other flights to New York that day. Instead, I spent the week calling various Varig numbers that were either disconnected or met with an answering machine. Only when I turned to United did they find my suitcase: sitting in a back room in Sao Paolo, to be returned to me a week after my trip.
I love Brazil: a fantastic country with wonderful people. I will visit again. But I will never, ever fly a Brazilian airline, and I will do whatever I can to avoid the Sao Paolo airport.