If you were aware of the situation in Brasil with the air travel why did you go there for your vacation? you should know that you'd have problems. I go there every year, but this year exactly because of the air travel problem I went somewhere else for my vacation. And because of one bad experience it does not make a company the worst of all, if did Delta, American Airlines and others would fit in the same category. Who never experienced bad service, bad food, delays, bad costumer services, etc. I always fly TAM and always had the best services. One time, TAM changed our flight from one airport to the other and they tried to contact us and couldn't. When we got to the airport we found out our flight was leaving from another airport. TAM provided all the assistance to make sure we got to the right airport on time for that flight and when we arrived in Congonhas there were several TAM agents to almost get us out of the plane and got our luggage and took us to Guarulhos to catch our fligt back here. Now, that's customer service. Last year we're 10 minutes late to catch a Delta flight from Rio to Us and Delta agents did not allow us to board eventhough the plane was still sitting out there, probably because they had already given our sits to somebody else.