When I saw there was an article suggesting TAM is the worst airline in the world, coming on the heels of the recent crash, I expected to hear about maintenance issues, previous close calls, poor training practices, or something else which would suggest that the crash was the result of systematic problems. Instead I read an article consisting entirely of anecdotes about poor route planning and customer service.

Customer service and safety are not the same thing. While both can suffer if there is a lack of money or poor administration, they can also be opposing concerns. Stopping a plane from taking off due to a possible mechanical issue inconveniences passengers, but it may prevent an incident. Similarly, matching bags to passengers, diverting or delaying in marginal weather conditions, and not installing extensive entertainment systems can improve safety at a customer service cost.

The complaints about the Brazilian airport authorities would affect any airline flying into Brazil, and many runways in North America are as short (historical airports can sometimes not extend their runways).

The causes of the crash will be uncovered, and if there are systemic problems at TAM which led to it, they will be discovered. But I think that the public isn't well served by articles which make accusations based on anecdotes.