I disagree.

She completed a detailed questionaire which provides lots and lots of personal information to Eharmony. She has absolutely no assurance of its privacy. I dont know if she provided financial data too, but she sure as hell may have.

Then comes the service. At no point in time do they tell you they wont make an effort if they dont like what they see. You are not there to see if you qualify for their service-you are there for their service-at no point does eHarmony explain that if you dont

Most companies take your data and put you out there to be selected or ignored by others-they did their part.eHarmony implies that if you provide the data for their special areas of personality and psychology that they will find you a quality match with the right kind of person based on their concepts. So YOU (the customer) agree to provide them with both a customer and a product (you are a prospect for someone else because you completed their survey).

Quite frankly all they need to do is keep you "on file". A statement saying "no matches at this time" at least says they cant find someone but will keep trying-instead, they actually are telling people they are not matchable-and the problem isnt their inability to match you but your inability to be matchable.....not a great way to be in the matchmaking business.