You have fallen for the big lie of utilities. I didn't say they couldn't deliver. I said they were not efficient at it.

Consider this:

An electric utilities manager has the choice of fixing a transformer or buying a new one. It is more expensive to buy the new one and the repair will last just as long as a new transformer. However, it is easier to buy one. If he buys one he can pass the cost on to the consumer. Fixing will require him have labor costs which will be difficult to come by because utility workers would rather hunt or go to ball games than work overtime. Not only that but the workers tend to take their bucket trucks home and trim their bushes or fix their roofs on company time. What incentive does the manager have to control costs when the state guarantees the utility company x% profit over their expenses and/or capital costs? The difference between utilities and health care is there is not enough health care to go around and there is no incentive to control costs.

BTW,

You might want to get your water tested and I wouldn't get caught throwing a refrigerator out that still has its Freon in it.