Nothing, and I do mean absolutely nothing, is too cruel for IT Service Deniers to suffer when they "go to their reward" as that saying goes. Yesterday I found that I can't remove that extra set of drivers (the default printer setting, of coure) for the only printer on the network because that requires higher-level privileges than I have been given.

You know the kind of people whose response to every question is "read the manual"? That's usually shortened to its acronym of RTFM. That advice is useful only for people who can understand the preposterous misuse of the English language in a manual translated from Martian by a non-native-English speaker. Those who chant "RTFM, RTFM, RTFM" like it was a useful approach to resolving a shorted out motherboard are the people we're coming after as soon as we burn our copies of the latest company IT policy manual.

If you are or were this kind of person, and I hope you are not, there is a chance for you to repent if you actually listen to someone when they call in.

Come down from your imaginary seat on Mt. Olympus and analyze the situation from the point of view of someone that just wants to do their job. Face the fact that you don't really know what their job is and you don't know what computer features would be useful to them. Pretend you care, and watch your tone of voice. It can give away your attitude with a couple of ill-chosen words.