Umm… that’s MISTER Spock, DOCTOR Spock is the author...
by
Demosthenes2
05/12/2008, 9:06 AM #
And to be blunt—that’s kind of why I don’t want anyone nudging me, thanks very much. You may mean well but you (and by extension the people who develop the nudge guidelines) don’t really know the difference between a fictional rational character (Star Trek's Mr. Spock from the 60s TV show) and a pediatrician (Dr. Benjamin Spock) who wrote some child care books and protested the Viet Nam war. Why are your paternalistic overtures somehow superior to my own inclinations (hint—they’re not).
Guess what—I don’t play the lottery or Black Jack with ‘house money’, I contribute to my 401-k even though I really, really can’t afford it with three kid three and under, I don’t really care which T-shirt I’m wearing and I’m a registered organ donor. I’ll keep my own counsel, thanks very much.
Yes, we live in a world with too many choices and insufficient time information and feedback but a significant portion of that is the shifting of the burden of customer service onto our shoulders to do EVERYTHING to maximize profits and cut costs.
I pump my own gas. I have to take care of my own medical claims and processing on line and reimbursement at the doctor’s office. I have to book and schedule things for my doctors on line. I have to ring up and bag my own groceries at the super market. I have to get my own airline tickets and print my own boarding and check myself in. I have to manage everything from car insurance quotes to banking and bill payment and mortgage quotes in ways that fit the businesses model and the way they do business instead of the way that suits me. (Which is why the next great business profit opportunity will be high touch customer service, but that’s a different issue entirely).
Dahlia—I get it. Some things are better choices. But the reality is a society with a greater diversity of opinion about what constitutes a person’s Millian ‘concept of the good’ is better than one where we’re eating our vegetables by default because that’s what was available and suggested by the cafeteria menu guide instead of because we know it’s better for us than Cinnabons.
Further, there’s something deeply disturbing about a kind of paternalism that blithely assumes it’s OK to form policies about what’s in our best interests because it assumes that some outside force knows what that is better than we ourselves do. The libertarian in me bristles at that.
Finally, though ‘optimism and over confidence’ may be something we’re subject to the reality is that the real world has a way of casting that as a self defense mechanism rather than policy setting; it comes in the forms of standardized test and performance reviews, raises and credit reports. I don’t think we need to tone down our faith in ourselves—that’s what we need to keep plugging away at it. In reality optimism is a defense against the surfeit of measures that that too narrowly attempt to define us.
That’s something that I think both Mr. Spock, the fictional logical character, and Dr. Spock the medical doctor and guide to raising children can probably agree on.
Otherwise we’re liable to wind up nudging people to follow their inner Doctor Spocks (ironically, the erroneous knock against whom was ‘permissiveness’) when we really mean following our inner logician.